View Business Process Improvement

Business Process Improvement

Background: A business unit within a bank had just undergone a restructure and reorganisation. Challenge: However, its operations needed to be reviewed in order to improve customer satisfaction, clear backlogs, shorten delivery timescales, remove waste, reduce costs and improve risks. Solutions: Mike directed a project to map business processes across the business unit. The mapping…

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View Cost Reduction

Cost Reduction

Background An international bank’s loans were processed by a variety of separate departments across each region, but there was no activity based costing to properly measure the profitability of each loan. Challenge There was a lack of understanding of how the different activities involved in processing loans were to interact with one another.  Further, there…

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