View Business Process Improvement

Business Process Improvement

Background: A business unit within a bank had just undergone a restructure and reorganisation. Challenge: However, its operations needed to be reviewed in order to improve customer satisfaction, clear backlogs, shorten delivery timescales, remove waste, reduce costs and improve risks. Solutions: Mike directed a project to map business processes across the business unit. The mapping…

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View Cost Reduction

Cost Reduction

Background An international bank’s loans were processed by a variety of separate departments across each region, but there was no activity based costing to properly measure the profitability of each loan. Challenge There was a lack of understanding of how the different activities involved in processing loans were to interact with one another.  Further, there…

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View Monitoring Business Performance

Monitoring Business Performance

Background A syndicate of banks and insurers had participated in an unsecured facility to a clothing and textiles manufacturer. Challenge The manufacturer was unfamiliar with international debt markets, and did not appreciate the process of dealing with poor operating performance.  It had experienced some issues with its operating performance and unsold stock due to unseasonal…

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View Business Continuity Planning

Business Continuity Planning

Background A large department at a bank had to update its disaster recovery planning. Challenge There was a lack of awareness by staff and inadequate planning for disaster recovery and business continuity.   Solutions Mike completed Business Impact Assessments by interviewing stakeholders and conducted business prioritisation assessments using Crisis Priority Maps.  He then prepared a…

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